9a999 Privacy Policy
Protecting your personal information is our top priority. This document explains in detail how 9a999 collects your information, the purposes for which it is used, and how it is kept secure.
This privacy policy applies to all users of the 9a999 platform. By using the 9a999casino.cam website to open an account, play games, deposit, or withdraw, you are considered to have accepted the terms of this policy. Reading 9a999's full Terms and Conditions will give you a clearer understanding of the complete agreement governing use of the platform.
What Information Is Collected
9a999 collects two types of information from its members — information provided directly by you and information collected automatically.
1.1 Information Provided by the Member
The information you provide when registering an account or using the platform includes:
- Full name and date of birth (for identity verification)
- Mobile number and email address
- National ID card or passport number (for KYC verification)
- Payment method details — bKash, Nagad, Rocket, Upay or bank account information
- Your chosen password (stored in encrypted form)
- Any messages or documents sent during live support or email contact
1.2 Automatically Collected Information
Certain information is automatically recorded when you use the 9a999 website or app:
- IP address and device identification details
- Browser type, operating system and language settings
- Date, time and duration of site visits
- A log of which pages were viewed and which games were played
- Cookie and session data
Purpose of Using Information
9a999 uses the information collected only for specific and legitimate purposes. Under no circumstances is information sold commercially to third parties.
- To create, verify and manage accounts
- To process deposit and withdrawal transactions securely
- To prevent fraud and ensure account security
- To provide 24/7 live chat and email support in Bengali and English
- To inform you of relevant bonuses and promotions (with your consent)
- To improve platform performance and user experience
- To meet legal obligations and resolve disputes
Data Storage and Security
9a999 follows industry-standard security practices to keep your information safe. The platform uses SSL (Secure Socket Layer) encryption technology, which encrypts all data transferred between your browser and our servers.
3.1 Data Retention Period
All information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, maintain financial transaction records, and resolve disputes.
3.2 Security Measures
- All communications are secured with 256-bit SSL encryption
- Passwords are never stored directly — only encrypted hashes are stored
- Strict internal controls are maintained over access to payment information
- Automated alerts are in place for suspicious logins or transactions
- Regular security audits are conducted
Sharing Information with Third Parties
9a999 may share information with third parties only in limited and specific circumstances. Those circumstances are clearly set out below:
4.1 Service Provider Partners
Necessary transaction data is shared with mobile financial services such as bKash, Nagad, Rocket and Upay, and with banking infrastructure for payment processing. Game provider studios (such as PG Soft, Pragmatic Play, JILI) may access gameplay data solely for the purpose of operating the games.
4.2 Legal Obligations
9a999 is required to provide necessary information upon receipt of a valid directive or order from law enforcement authorities or a competent judicial court. In such cases, we do not disclose any information beyond what is required by law.
4.3 What Will Never Be Done
- Your personal information will not be sold to third-party advertisers
- Information will not be shared for marketing purposes without your consent
- KYC documents will not be given to any unnecessary party
Cookie and Tracking Technology
The 9a999 website uses cookies — small data files stored on your device. Cookies help the platform remember your preferences and maintain your login state.
5.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the platform — disabling these will prevent the site from working properly
- Functional Cookies: Store your language, display preferences and session information
- Analytics Cookies: Used to review how different parts of the site are used — they do not reveal any personal identity
You can delete or disable cookies at any time from your browser settings. However, disabling certain essential cookies may cause login or payment features to stop working.
Your Rights and Controls
As a member of the 9a999 platform, you have specific rights over your personal information.
- Right of Access: You may request to know what information is stored about you
- Right to Rectification: You may request correction of inaccurate or incomplete information
- Right to Erasure: You may request deletion of your information in certain circumstances, though this may not be possible in all cases due to legal obligations
- Right to Withdraw from Marketing Communications: You may opt out of promotional communications at any time
- Right to Lodge a Complaint: You may raise any data protection concerns with the support team
To exercise these rights or raise a complaint, contact the 9a999 support team by email: [email protected]
Age Verification and Protection of Minors
Only persons aged 21 or above may open an account and play on the 9a999 platform. Age verification is carried out at the time of account registration and before withdrawal processing.
If any person opens an account as a minor by providing false information, that account will be closed immediately and any collected information will be securely deleted. 9a999 never intentionally collects or stores the information of anyone under the age of 21.
Changes to the Policy
9a999 reserves the right to update this privacy policy as needed. If any significant change is made, members will be notified by email to their registered address or through a notice on the platform. Continued use of the platform after any change will be considered acceptance of the updated policy.
If you have questions about any part of this policy, you may find answers to many of them on our FAQ page, or you may contact the support team directly.